Business customer help
Reviewed: 2026-10-18. Edition: 1.1. Full procedures: business customer manual.
| Question | Answer |
|---|---|
| Where is my client login? | There is no separate business-customer portal in the current release. Contact your agency. |
| Does being added as a client create an account? | No. Clients & venues is the agency's directory, not an access invitation. |
| Can I book or change staff online? | Coordinate the request with your agency through its agreed channel. A customer self-service booking workflow is not implemented. |
| Does an assigned worker mean my booking is fully confirmed? | Ask the agency to confirm coverage, worker responses and commercial terms separately. |
| Who handles a worker who cannot attend? | Contact the agency. It controls call-off decisions, schedule changes and replacement staffing. |
| Can I approve a timesheet? | Supply observations or approval through the agreed agency process; there is no customer timesheet-approval screen. |
| Where can I pay my staffing invoice? | Use the invoice/payment instructions from your agency. Software subscription invoices are a different service. |
| Can I see workers' pay rates or private notes? | Request only records you are authorized to receive from the agency. There is no customer access to the agency's internal workspace. |
| Who handles an urgent day-of issue? | Your agreed agency urgent contact. Do not depend on application notices being read immediately. |
Request checklist
Provide event/date, local timezone, venue/check-in details, positions and quantities, timing, duties/attire, qualifications, onsite contact and authorized approver. Ask the agency to confirm the final scope, coverage and terms.
Change checklist
Identify the existing event, state the old and new requirement, explain timing/urgency and ask for written confirmation through your agreed channel. Contact the agency directly for same-day changes.
In-app help and manuals
Open /help/business-customer-help for this guide, or /help to browse all audiences and search public topics. The public home page links to business customer help. Contact your staffing agency for requests and changes; this help center does not create a customer account. Workspace help links open a new tab so existing edits stay in place. Use Quick help or Full manual to switch views, and On this page to jump to a topic. Your browser’s Print command can print or save a guide. Availability depends on the installed release.
Repository references are available to authorized maintainers in the private source documentation. Contact your agency or platform support for assistance. Use your browser’s Print command to print or save this guide.